OUR SERVICES

We Work Closely With The Committee Of Management To Understand How They Want Their Building Managed. We Collaborate With Owners Corporations To Support The Committee's Vision, Purpose And Aims.
RESIDENTIAL
  • We have a welcoming & professional approach to all.
  • We are accessible to owners & residents.
  • We act upon any outstanding issues promptly.
  • We can receive parcels / goods & deliver as required.
  • We have a professional, approachable & high-quality personal appearance.
  • We contribute & coordinate distribution of resident newsletter.
  • We create a comprehensive residents handbook including the Owners Corporation rules.
  • We coordinate & monitor move's in accordance with procedures.
  • We install lift protection covers for every move & promptly remove.
  • We undertake appropriate tasks at the request of residents that affect the common property.
  • We ensure the ongoing ‘quiet enjoyment’ of the building by all residents, by proactively managing works & contractors when on site to limit, where possible, any disruption to residents.
MAINTENANCE
  • We ensure all plant & equipment is regularly maintained by keeping a comprehensive rolling 12 months maintenance schedule.
  • We undertake maintenance at properties, within reasonable capabilities. Works included but not limited to are as follows:

 - Carpentry - Brick laying & concrete repairs - Minor plumbing - Minor electrical - Plastering - Painting - Door Hardware repairs / replacement - Fence /storage cage repair - Sign installation
  • We undertake every job with a “can do” attitude.
TECHNOLOGY
  • Portelli Maintenance Management uses MYBOS, Building Management software developed in Australia for Australian buildings.
  • MYBOS empowers Owners Corporations, Committee Members & Residents to take control.
  • MYBOS streamlines all aspects of building management, liaising & actioning Resident requests & reporting to the Owners Corporation & Committee members.
CLEANING
  • We can customise a cleaning schedule to cover all aspects of your complex.
gardening
  • We can customise a gardening schedule to cover all aspects of your complex.
BUILDING MANAGEMENT
  • We perform regular inspections of all common areas.
  • We ensure all plant & equipment is maintained to the manufacturers & installers recommendations.
  • We meet contractors & carry out necessary briefings, act in a supervisory capacity & sign off all works when completed, including building cleaning.
  • We ensure the complex is always compliant of all Essential Services, or required maintenance is actioned immediately upon detection of non-compliance.
  • We contribute to a maintenance & condition report that is forwarded to the Owners Corporation & Committee in advance of each Committee of Management meeting.
  • We provide recommendations for any building improvements.
  • We facilitate common property defects management & rectification with the original builder.
  • We supervise the disposal of all waste & recycle material by third party.
  • We ensure essential safety services comply with the required laws.
  • We inspect all common areas to ensure cleanliness, test all security e.g., doors, vehicle gates, travel paths entry / exit, all equipment & services are operating effectively, register damage and log all Occupational Health & Safety concerns.
  • We keep the Building Manager’s phone manned 24 / 7 to attend to common property emergencies when offsite including after hours.
  • We put in place & monitor the effectiveness of contracts for building services including lifts & essential service compliance.
  • We manage small capital works as requested by the Owners Corporation & Committee.
  • We maintain security systems including access & CCTV footage.
  • We ensure compliance with building codes & standards.
  • We ensure that the Properties appearances & facilities are operating to their maximum level.
  • We ensure that a preventative maintenance plan for the property is practical & revised.
  • Control, order & distribute access keys, fobs & remotes.
  • Ensure residents are aware of & comply with the Owners Corporation Registered Rules & any other Owners Corporation resolutions and guidelines.
  • We contribute to a maintenance and condition report that is forwarded to the Owners Corporation Committee.
  • We understand the contractual agreements put in place & notify the Owners Corporation Manager & Committee of Management should contractors fail to perform their services or meet their Key Performance Indicator’s as stipulated in their contract.
  • Assist the Owners Corporation Manager in the preparation of budgets relating to short-term & non-scheduled maintenance expenses.
  • Attend Committee or General Meetings of the Owners Corporation is requested to do so.
  • Our staff always present themselves professionally in Portelli Maintenance Management uniforms.
MOVE-IN SUPERVISOR
  • We ensure legislative Occupational Health & Safety procedures are followed.
  • We provide a welcoming & professional approach to all residents moving in.
  • We supervise all move ins ensuring there's no damage to common property.
  • We ensure residents adhere to all procedures & Owners Corporation rules.
  • We induct all new residents on Owners Corporation rule requirements.
  • We photograph & report damage that may occur as a result of a move in.
  • We ensure all information forms are completed & returned to the Owners Corporation as required.
SECURITY
  • We manage & monitor access control systems & issue access.
  • We report any suspicious behaviour to the police & ensure police attendance following reporting.